Grand Hotel Excelsior Vittoria

Service Quality: The hotel is consistently praised for its exceptional service quality, where staff members are attentive, friendly, and go above and beyond to ensure guest satisfaction.(based on 2 reviews)

Dear Mr. Guido Fiorentino, We are writing to express our profound gratitude for an absolutely spectacular stay at your magnificent Grand Hotel Excelsior Vittoria from July 23rd to 26th, in Room 143. From the moment we arrived, the welcome was exceptional, setting the tone for a truly memorable experience. We were especially touched by the thoughtful detail of the welcome wine; its full body and lingering finish were truly delightful. The signature family recipe "gelatina" was also a wonderful touch, a testament to the rich heritage and continuous care your family has poured into the hotel for six generations. We were genuinely sad that we couldn't take any with us due to airline carry-on weight restrictions. Every aspect of our stay underscored why your hotel is a Leading Hotel of the World. The engaging and pleasant service from the restaurant team on the evening of the 23rd—Vincenzo, Giovanni, and another young gentleman whose name escapes us—was outstanding. Similarly, the elegance of our room attendant and the attentive service from Giuseppe at breakfast were exemplary. Indeed, every staff member we encountered contributed to an atmosphere of unparalleled luxury and genuine warmth. As a minor note for future consideration, purely for personal preference, we would greatly appreciate softer, more plush bedding, including a more cushioned mattress, softer pillows, and perhaps even softer sheets. This is a small detail that in no way diminishes our overwhelmingly positive experience. Thank you once again for providing such a refined and welcoming sanctuary. We eagerly anticipate our next visit. With deepest respect, Carlos A. & Yeliza Quiñones

One of the best hotels I have stayed in! Breathtaking views and just a work of art. Unbeatable location right at the heart of Sorrento. Exceptional service with a friendly staff.